Eggplant Blog

Shift Up: Out of One Tool, Many

5/31/18 / by Michael Giacometti posted in DevOps, User Experience, test management, User experience testing, artificial intelligence, shift left, shift right, shift up, voice recognition software, Eggplant AI

0 Comments

This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here.

On May 21, 2018, Bank of America announced that it was rolling out its chatbot, Erica, to all its mobile customers. On the surface, the premise makes sense. It’s making the bank more relatable. It’s providing real-time customer support to people where artificial intelligence (AI) assistants like Siri and Alexa are becoming the norm. It doesn’t have the limitations that some phone-based IVRs have, and it aims to provide immediate assistance instead of making us wait for a human (we’ve all shouted “representative” or pressed zero dozens of times to get a real person). Erica is a great way for Bank of America to optimize the customer experience.

But let’s pull back the covers and ask some basic questions. How does Erica know the customer so well?  How does Erica pull from different sources of information? How does Erica know what products and services to offer? What systems, both homegrown and third party, does Erica need to be effective? 

Read More

The Journey to True Test Automation is Shorter Than You Think

3/13/18 / by JB Brockman posted in DevOps, Digital Experience, Real User Experience, Software testing tools, test execution, User experience testing, artificial intelligence, user journey, analytics, continuous delivery, test automation strategy

0 Comments

Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are turning to continuous delivery and DevOps. Yet product teams still do a lot of manual testing, which consumes a lot of time they don’t have, thanks to shrinking test windows. Incorporating automation into your testing approach is a great strategy, but figuring out where and how to start isn’t necessarily quick and easy.

Read More

Are You Ready for the Future of Testing?

1/31/18 / by JB Brockman posted in DevOps, Test automation, User Experience, Software test automation, artificial intelligence, continuous delivery, digital automation intelligence, test automation strategy

1 Comment

The focus on artificial intelligence (AI) in general, in technology, and particularly in testing, is prompting organizations worldwide to take it seriously. It’s hard to ignore AI’s potential benefits, including improved productivity and efficiency, fewer defects, a better UX, and happy customers. And with DevOps and continuous delivery here to stay, staying relevant depends on keeping pace, which is why test automation is so critical.

Read More

Thrive in the Digital Economy With Intelligent Digital Experience Monitoring

1/9/18 / by John Bates posted in Automation testing, DevOps, Digital Experience, UX, UX testing, artificial intelligence, intelligent monitoring, analytics

0 Comments

For a while now (about 10 years), Dev and Ops have been trying to get along. After all, collaboration between the two creates fast feedback loops and gets high-quality software into users’ hands faster. But with a new space emerging, digital experience management, Dev and Ops need to make a new BFF—the business—to stay in sync.

Read More

Gartner Names Testplant A Visionary

12/5/17 / by JB Brockman posted in App testing, DevOps, User Experience, Automated testing tools, Software test automation, AI

0 Comments

Pop the Champagne and celebrate with us! We're honored to be named by Gartner as a visionary in its 2017 Magic Quadrant for Software Test Automation. More specifically, the report recognized our technology-agnostic, cross-platform, automated testing approach that focuses on the user experience. Dowload your complimentary copy of the Gartner MQ report.

Read More

[Video Interview] Testing Must Change to Support Mobile & IoT

5/2/17 / by Milli d'Hangest d'Yvoy posted in Customer Experience, DevOps, Digital Experience, eggPlant range, IoT Testing, Quality assurance, Software Quality Tools, Test automation, testing automation, TestPlant Events, User Experience, UX, Industry Specifics, Mobile testing, software testing, TestPlant

0 Comments

TestPlant CTO, Antony Edwards, was interviewed by Mobile World Live at Mobile World Congress in Barcelona this year. Antony talks about the key trends in mobile and IoT, and how testing needs to change in order to be more focused on UX. 

Read More

Stay up-to-date with the latest in test automation

Lists by Topic

see all