Eggplant Blog

A Design Pattern for Automation Repeatability

6/20/18 / by Randy Hesse posted in Software test automation, software testing, User experience testing, UX testing, testing best practices, testing strategy, QA, workflow automation, automated testing project

1 Comment

Some of my customers are trying to design an automated script to perform specific workflows with a predicted outcome. Unfortunately, the automated workflow they want to execute has many variations in their environment, and they’re having trouble creating a dynamic, automated script that handles environment deviation.

Read More

Shift Up: Out of One Tool, Many

5/31/18 / by Michael Giacometti posted in DevOps, User Experience, test management, User experience testing, artificial intelligence, shift left, shift right, shift up, voice recognition software, Eggplant AI

0 Comments

This is Michael's third blog in his Shift Up series. You can read the first blog here and second blog here.

On May 21, 2018, Bank of America announced that it was rolling out its chatbot, Erica, to all its mobile customers. On the surface, the premise makes sense. It’s making the bank more relatable. It’s providing real-time customer support to people where artificial intelligence (AI) assistants like Siri and Alexa are becoming the norm. It doesn’t have the limitations that some phone-based IVRs have, and it aims to provide immediate assistance instead of making us wait for a human (we’ve all shouted “representative” or pressed zero dozens of times to get a real person). Erica is a great way for Bank of America to optimize the customer experience.

But let’s pull back the covers and ask some basic questions. How does Erica know the customer so well?  How does Erica pull from different sources of information? How does Erica know what products and services to offer? What systems, both homegrown and third party, does Erica need to be effective? 

Read More

Don’t Test the Code, Test the Business

5/24/18 / by John Bates posted in Digital Experience, Test automation, User Experience, UX, User experience testing, UX testing, testing best practices, testing strategy, user journey, intelligent monitoring, continuous integration, continuous delivery, QA, Eggplant Digital Automation Intelligence Suite, intelligent testing

0 Comments

Quality assurance (QA) used to be a compliance activity. You were releasing a product and needed to test it and stamp it “approved.” QA was about testing that the code worked. You might manually test the code. You might have even tried some automation — coding a set of test scripts that would try to capture regressions or errors that you had eradicated in the past, but which somehow crept back in. All in all, you were reasonably satisfied that you achieved a level of test coverage that met your goals. Then, you put your code into production and crossed your fingers that nothing went wrong. And if it did, you tried to fix it as quickly as humanly possible.

Read More

The Early Bird and Second Mouse — a QA Story

4/19/18 / by Russ Lott posted in App testing, QA testing, User Experience, Functional testing, Performance testing, User experience testing, QA

0 Comments

This week, I'm making what many consider a life-altering, religious change. I’m switching from Android to an iPhone.

Read More

The Journey to True Test Automation is Shorter Than You Think

3/13/18 / by JB Brockman posted in DevOps, Digital Experience, Real User Experience, Software testing tools, test execution, User experience testing, artificial intelligence, user journey, analytics, continuous delivery, test automation strategy

0 Comments

Everything about software has changed—how it’s architected, developed and produced, what it does, what users want from it, and how often they expect new features. To keep up, organisations are turning to continuous delivery and DevOps. Yet product teams still do a lot of manual testing, which consumes a lot of time they don’t have, thanks to shrinking test windows. Incorporating automation into your testing approach is a great strategy, but figuring out where and how to start isn’t necessarily quick and easy.

Read More

A Modern Testing Perspective, Plus Cool New Features in iOS Gateway 5.0

2/21/18 / by David Vernon posted in UX, software testing, User experience testing, UX testing, testing strategy, API testing, iOS Gateway, continuous delivery, Eggplant solutions

0 Comments

This blog is only partially about our newest iOS Gateway 5.0 release with device and simulator support for Touch ID and Face ID (which is super cool, but more about that later). It’s also a blog about how testing has changed — a lot — in a short amount of time.

Read More

20 Smart Technology Predictions for 2018

1/3/18 / by JB Brockman posted in IoT Testing, Real User Experience, User Experience, User experience testing, IOT, artificial intelligence

0 Comments

A new outlook, optimism, and wonder. For me, the start of the new year is always exciting and prompts a lot of questions about how our space and our solutions will evolve over the next 12 months.

Read More

Like Selenium? Now You Can Use It With Eggplant Functional.

1/3/18 / by Pamela Gillaspie posted in User Experience, Functional testing, User experience testing, Selenium WebDriver, Selenium

0 Comments

Selenium is a popular open source test automation tool for lots of reasons. You can get started with it quickly. It’s widely used, so knowing it can be a marketable skill. And, because it’s not that easy to use right out of the box, testers who become well-versed in Selenium can advance into lucrative framework development.

Read More

Can You Handle the Load?

11/22/17 / by Antony Edwards posted in cross-platform, Load testing, User Experience, Performance testing, User experience testing

0 Comments

In the past few weeks, I’ve been getting daily emails about early access to retailers’ Black Friday and Cyber Monday sales. Which got me thinking about two things: one, I hope retailers are prepared for the even earlier onslaught of online traffic, and two, the high stakes for site performance on the two busiest shopping days of the year.

Read More

Top Three Takeaways for Test Architects From Gartner Symposium 2017

11/14/17 / by Antony Edwards posted in software testing, User experience testing, security, artificial intelligence, test architect

1 Comment

The annual Gartner Symposium/ITxpo in Barcelona, Spain, is a great pulse check for what's on the minds of CIOs in large companies (like banks, utilities, telcos, governments). It's not necessarily the place to see the absolute latest technology, but it is the place to see what organizational problems CIOs are trying to solve with technology, and what companies are rolling out next year.

Read More

Stay up-to-date with the latest in test automation

Lists by Topic

see all